if there’s a will, there’s a way!

few weeks ago i got me a new phone.. i was looking fer something with big space, high resolution camera, radio & mp3 player. the sony ericsson w550i was perfect fer me and my budget. i immediately attempted to configure the mms & gprs. mms was working great but i cant seem to get the wap working. i called globe customer service and the gurl told me that she doesnt have the settings of my phone in her data base yet so she instructed me to text the configurations again. i told her that i did that already and she insisted that i wait for the settings to arrive. naturally they did but it STILL was not working. so i went to the sony ericsson site and it wasnt any help either. got the same settings, wap still wasnt working.

i was in manila at that time so i went to globe at sm centerpoint and the lady there was very helpful. she knew that i was frustrated already so she suggested that she do it all by herself, i gave her my phone and miraculously, it worked! at that time i was able to surf thru wap. 2 weeks after that though it wasnt working again. i dint make any changes, thats for sure, i dont know how to configure that in the first place. i badly need my phone settings to be configured since i use it to check on my fave movie scheds, my yahoo mail & messenger when im away from my pc. yup. so trivial i know. , call me vain if u want, i dont really care. so i decided to go back to globe, this time at sm baguio. i dint have to wait long, thank God. however the guy there doesnt seem to know any extended support. he was letting me download the settings again thru text even if i have told him already that i have done that for the nth time. but then again since i badly wanted my phone to be fixed, i complied. as usual, it dint work. i was running out of time since i needed to go to work in 30 mins. so i asked him to manually configure my phone instead. he discouraged it since he said i would still be waiting for a few mins, which i dint exactly have the luxury of. just the same, i told him i was willing to wait. he then asked for my email address because he was going to send there the steps of manually configuring the phone. i asked him to do it for me instead but he said HE DINT KNOW HOW!

hell! what is the globe center for then? if not to give extended support for their subscribers? i asked for his supervisor and he told me that he wasnt in because it was a weekend. he advised me to go back on monday. i asked him to give me someone else who can help me and he said that they all have the same training. 

i couldnt help it anymore, i was going to burst. i was on my way out. i passed by one of the tech guys and i told asked him bitterly:

“are you stupid as the guy over there? he needs to be fired.”

and he just gave me a blank look.

i was furious until i reached the office. i searched for the globe website for support and thank God there were detailed instructions there. everything seems to be correct except for one minor(?) thing, the IP address the phone had was 203.177.042.214 when it should be .42 only. i removed the 0 and voila! it worked! whew ! 

if theres a will, theres a way